Welcome to our FAQ Page!
You’ll find answers to common questions about our premium bamboo plywood, veneer, and countertops. Explore the FAQs below to learn more about the specifications, ordering, applications, and environmental advantages of incorporating our versatile bamboo materials into your projects.
- All FAQs
- Cooperation & Wholesale Terms
- Customization & Design Support
- Ordering and Payment
- Product Care and Maintenance
- Product Information and Features
- Shipping and Delivery
- Sustainability and Certifications
Any volume pricing, rebate or repeat-order terms must be confirmed in writing for the specific product, quantity, destination and order history.
Yes! We provide OEM and ODM services, including custom branding, packaging, and private labeling.
A minimum annual purchase of $200,000 USD is required. Exclusive distributors enjoy big discounts and marketing support.
Laser engraving can be evaluated for the selected bamboo veneer after reviewing thickness, finish, artwork and equipment. Settings and achievable detail depend on the actual material; test a representative sample before production.
Yes! Sample format, cost, courier method and preparation timing are confirmed after the specification is reviewed. A sample does not automatically establish final production, freight or customs terms.
Include drawings or 3D files with the dimensions, tolerances, material, finish and quantity for your brief. Common formats such as PDF, DWG, STP and SKP can be reviewed; HTR confirms the usable file set, feasibility and response timing for the project.
Low-emission configurations are available. We confirm the adhesive system and applicable test requirements by product, application and destination market; supporting reports are provided for the tested configuration.
Bamboo sourcing and environmental evidence should be matched to the quoted product and order. Where FSC claim eligibility applies, it is confirmed under the relevant licence scope; ask for the evidence that matches your destination and specification.
Shipment packaging may include wood, EPE or other protection depending on the product and route. Recyclability and disposal depend on the material, condition and local rules; confirm the packing plan for your shipment.
Our factory runs on natural gas boilers and solar power, emitting just 12kg of CO₂ per cubic meter of bamboo—far below the industry average of 50kg!
Legality and sustainability evidence is reviewed against the product, supply chain, licence scope and destination. Confirm any FSC claim and supporting documents for the quoted order rather than infer full traceability from a general page.
Available third-party reports cover tested product configurations. Coverage, adhesive, thickness and destination requirements must be matched to the quoted configuration; additional testing can be discussed before production.
Report a quality concern with the order details, photos, affected quantity and packaging condition. Resolution, replacement, credit or another remedy is reviewed against the agreed specification, inspection evidence and order terms.
FSC claim eligibility is confirmed for eligible products and orders under the relevant licence scope. Other environmental or emissions requirements must be matched to the product configuration, destination market and order.
Fumigation and packaging-document requirements depend on the material, packing, destination and importer or broker. Confirm the requirements for the actual shipment; do not rely on a universal exemption.
- Bamboo plywood density: 720 kg/m³
- Standard pallet height: 7cm
- Pallet weight (varies by size): 15-22kg
- Engineered material pallets (no fumigation required!)
Moisture-control packaging depends on the product, packing method, route and season. Where appropriate, moisture-resistant protection or desiccants can be included; confirm the actual packing plan before shipment. No packaging method guarantees mold-free cargo in every transit condition.
DDP may be available for eligible routes. EXW, FOB, CIF or DDP terms, duties, customs clearance and documents are confirmed by product, route, destination and importer; DDP is not universal.
Shipping cost and timing depend on product, packing, route, season and destination. Ask for a route-specific EXW, FOB, CIF or DDP quotation; transit and customs are additional where applicable.
EXW, FOB, CIF and DDP may be quoted by route. Availability, documents, duties and importer responsibilities are confirmed for the product, destination and agreed specification.
Sample and production timing are confirmed after size, artwork, specification, quantity, deposit and destination review. Repeat orders can differ; transit is additional.
Payment milestones and available methods are quoted per order. Confirm the deposit, balance, currency and transfer method in the quotation before production.
MOQ, mix options and price breaks vary by product, construction, customization, packaging and destination. Confirm the final quantity terms in the quotation.
Bamboo countertop heat and scratch performance depends on construction, surface finish, edge treatment, use and exposure. Use trivets and avoid prolonged heat or moisture; confirm the care guidance for the quoted configuration before purchase.
- Bamboo Veneer: Thickness options: 0.3mm, 0.5mm, and 1.0mm. Standard size: 2500mm x 430/630/860mm.
- Bamboo Plywood: Thickness ranges from 1.6mm to 30mm. Standard sizes: 2000x600mm and 1220x2440mm. We also offer custom sizing! Available finishes: Sanding (default), PU Painting (glossy), and NC Painting (matte). Download our catalog for full details.
Proper surface preparation is key. Sand the bamboo plywood with fine-grit sandpaper (180-220 grit), remove all dust, and apply thin, even coats of finish. For consistent absorption, you can use a pre-stain conditioner or primer before applying certain finishes.
The number of coats depends on the type of finish used. For natural oils, 2-3 coats are typically sufficient. Hardwax oil or polyurethane may require 2-4 coats, depending on the desired protection level and surface usage. Always allow proper drying times between coats for the best results.
Natural oils like tung oil and linseed oil are highly eco-friendly finishing options. They contain minimal to no volatile organic compounds (VOCs), making them safe for both the environment and indoor air quality. These oils preserve bamboo’s natural look while providing basic protection.
Compare bamboo and hardwood plywood by construction, density, thickness, grade, adhesive, finish and intended application. There is no universal strength or carbon-footprint advantage by species alone; request configuration-specific evidence and a representative sample for your use case.
Yes, bamboo plywood can be refinished. Sand the existing finish lightly to remove the top layer and ensure smoothness, then clean the surface and apply the new finish of your choice. This process helps restore its appearance and durability.
While bamboo plywood can technically be left unfinished, it is not recommended. Unfinished bamboo is more susceptible to moisture absorption, UV damage, and wear over time, leading to cracking, discoloration, or warping. Applying a suitable finish is crucial for enhancing durability and aesthetics.
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