Welcome to our FAQ Page!
You'll find answers to common questions about our premium bamboo plywood, veneer, and countertops. Explore the FAQs below to learn more about the specifications, ordering, applications, and environmental advantages of incorporating our versatile bamboo materials into your projects.
- All
- Cooperation & Wholesale Terms
- Customization & Design Support
- Ordering and Payment
- Product Care and Maintenance
- Product Information and Features
- Shipping and Delivery
- Sustainability and Certifications
Yes! Clients with annual purchases exceeding $500,000 USD receive a 5% rebate or free stock.
Yes! We provide OEM and ODM services, including custom branding, packaging, and private labeling.
A minimum annual purchase of $200,000 USD is required. Exclusive distributors enjoy big discounts and marketing support.
Yes! We recommend ≤0.8mm veneer for the best precision (up to 0.1mm accuracy).
Yes! Sampling costs 10% of the order price, refunded upon bulk order placement.
Yes! We accept .PDF, .dwg, .stp, and .skp files. Our team responds within 48 hours.
Yes! Our products meet strict low-formaldehyde standards. Check our Material Safety Report for details.
Yes! We follow FSC-certified sustainable forestry methods.
Yes! Our wooden crates and EPE pearl cotton are recyclable. We also provide a recycling guide.
Our factory runs on natural gas boilers and solar power, emitting just 12kg of CO₂ per cubic meter of bamboo—far below the industry average of 50kg!
Yes! Our bamboo comes from FSC-managed forests in Anhui, China, with full traceability.
Yes! We offer SGS testing reports, including formaldehyde emissions, bending strength, and mold resistance tests. Material Safety Reports and Formaldehyde Detection Reports are also available.
If you receive a product with quality issues, report it within 7 days of delivery. After confirmation, we’ll provide a replacement or refund.
Absolutely! Our products are FSC®-certified, CARB Phase II compliant, and meet ISO 14001 environmental standards.
No. Our bamboo products and engineered pallets do not require fumigation, as they meet global standards.
- Bamboo plywood density: 720 kg/m³
- Standard pallet height: 7cm
- Pallet weight (varies by size): 15-22kg
- Engineered material pallets (no fumigation required!)
We use moisture-proof packaging, desiccants, and humidity-controlled containers to keep our bamboo products mold-free.
Yes! We provide DDP shipping to the USA, EU, and Southeast Asia, covering customs clearance, duties, and last-mile delivery.
- Sea freight (USA West Coast): ~15 days ($800/cubic meter)
- Railway (Europe): ~18 days ($600/cubic meter)
- Air freight: ~5 days ($3.5/kg)
These are estimates—contact us for a precise quote!
We provide flexible shipping terms including EXW, FOB, CIF, and DDP. Let us know your location and needs, and we’ll recommend the best option.
Standard lead time is 25 days (excluding shipping). Complex designs may take an additional 3-5 days.
We accept T/T (Telegraphic Transfer) with a 30% deposit and 70% balance before shipment. For smaller orders, Wise Transfer is also an option.
- No MOQ for stock items—small sample orders are welcome!
- Custom bamboo plywood: MOQ is 50 sheets.
- Custom bamboo veneer: MOQ is 2000㎡.
Yes! Bamboo countertops are highly durable, with a surface hardness rated H on the Mohs scale. They can withstand temperatures up to 120°C. However, we recommend using heat pads for prolonged exposure to hot items to maintain their pristine condition.
- Bamboo Veneer: Thickness options: 0.3mm, 0.5mm, and 1.0mm. Standard size: 2500mm x 430/630/860mm.
- Bamboo Plywood: Thickness ranges from 1.6mm to 30mm. Standard sizes: 2000x600mm and 1220x2440mm. We also offer custom sizing! Available finishes: Sanding (default), PU Painting (glossy), and NC Painting (matte). Download our catalog for full details.
Proper surface preparation is key. Sand the bamboo plywood with fine-grit sandpaper (180-220 grit), remove all dust, and apply thin, even coats of finish. For consistent absorption, you can use a pre-stain conditioner or primer before applying certain finishes.
The number of coats depends on the type of finish used. For natural oils, 2-3 coats are typically sufficient. Hardwax oil or polyurethane may require 2-4 coats, depending on the desired protection level and surface usage. Always allow proper drying times between coats for the best results.
Natural oils like tung oil and linseed oil are highly eco-friendly finishing options. They contain minimal to no volatile organic compounds (VOCs), making them safe for both the environment and indoor air quality. These oils preserve bamboo’s natural look while providing basic protection.
Choosing bamboo plywood means benefiting from a material that is both strong and sustainable. Its density (around 0.8g/cm³) is on par with high-quality hardwoods, ensuring great bending strength for various applications. Beyond performance, bamboo’s rapid 3-5 year growth cycle and 35% lower carbon footprint in production make it a significantly more eco-friendly alternative to traditional hardwoods that take 20+ years to mature.
Yes, bamboo plywood can be refinished. Sand the existing finish lightly to remove the top layer and ensure smoothness, then clean the surface and apply the new finish of your choice. This process helps restore its appearance and durability.
While bamboo plywood can technically be left unfinished, it is not recommended. Unfinished bamboo is more susceptible to moisture absorption, UV damage, and wear over time, leading to cracking, discoloration, or warping. Applying a suitable finish is crucial for enhancing durability and aesthetics.
