If you receive a product with quality issues, report it within 7 days of delivery. After confirmation, we’ll provide a replacement or refund.
What is your return/exchange policy for quality issues?
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About the Author: sam
Sam, Vice President of Engineering & Research at HTR Bamboo, blends technical expertise with a commitment to sustainable innovation. Holding a PhD in Engineering and over 12 years of experience in bamboo composite technologies, Sam leads the development of FSC-certified bamboo products known for their durability and eco-friendly design. His work has contributed to advancing bamboo processing techniques, including fire-resistant plywood and carbon-neutral veneers, which are now featured in LEED-certified projects worldwide.
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